LEAN
• Le management Lean - Ballé, Beauvallet
• Lean Six Sigma for Service - George
• Lean Solutions - Womack, Jones
• Gemba Kaizen: A commonsense, low-cost approach to management - Masaaki Imai
• Petit guide Lean à l'usage des managers - Roche
• Performance/Ambiance, l'entreprise qui libère les énergies - Munzenhuter
• Quick response manufacturing - Suri
• Toyota Production System - Ohno
• Value Stream Management for the Lean Office - Tapping
• Value Stream Mapping - Rother, Shook
PROCESS
• L’approche processus - Brandenburg, Wojtyna
• La méthode ABC/ABM - Ravignon
• L'entreprise orientée Processus - Mongillon, Verdoux
• The Goal - Goldratt
DIALOGUE
• Abolishing performance appraisals - Coens, Jenkins
• Capitalizing on Conflict - Blackard, Gibson
• Facilitator’s Guide to Participatory Decision Making - Kaner
• Feedback toolkit - Rick Maurer
• The Power of Appreciative Inquiry - Whitney, Trosten-Bloom
• The Promise of Mediation - Bush, Folger
ORGANISATION
• Freedom, Inc - Getz, Carney
• Futures that work - Rehm, Bebula, Ryan, Large
• Oser la confiance - Martin, Lenhardt, Jarrosson
• People in Charge - Rehm
• Quality is free - Crosby
• The Fifth Discipline - Senge
• The Knowing doing gap - Pfeffer Sutton
• The Possibilities of Organizations - Oshry
• The Self-Managing Organization - Purser, Cabana
• The Wisdom of Teams - Katzenbach
• The World Cafe - Brown, Isaacs